Performance Manager

911 agencies must meet response times and percentage goals by classification of task. Whether you are setting or striving to attain these goals, accurate and clearly presented information about historic and current performance is the cornerstone of improvement planning.

Performance Manager enables rapid investigation and reporting on the components of performance. It easily and comprehensively answers questions such as “Where and when are life-threatening incidents most commonly responded to just outside of goal time?” and “Where and when do inappropriate incidents that absorb emergency resources and restrict capacity for emergency response happen?”

Clearly presented and accurate information on activation, travel and response to scene times, as well as transportation and destination holding times, adds huge value to in-agency and cross agency performance improvements.

Understanding the limitations of your resources is crucial. Performance Manager contains a simple ‘point and click’ travel time boundary generator to help evaluate response coverage. The boundaries will react differently dependent on time of day (a vehicle can respond further in a given time at 3am than at 8am), type of vehicle, hot or cold response and user knowledge. Performance Manager can show your agency which shifts consistently miss their response times, by what times, and most importantly, why. Performance Manager will identify system wide limitations and allow agencies the opportunity to capture many calls that miss response times by close time periods.

Key Benefits

• Visual reporting
• Rapid analysis
• Designed specifically for 911 services
• Easy to use and accessible to non-IT managers
• Upload any source of data
• Supports established working practices
• High return on investment
• 15 years proven experience