About Us

Mission Statement

The primary function of Protocol Support is to treat all of our customers with respect and dignity; while we perform the timely, and efficient, processing of quality assurance information received from public/private communication centers. Concurrent with this, based on our knowledge, skills, and abilities we will provide an accurate direction to help in performance of the delivery of life-impacting emergency telecommunications care that will help any center not only reach, but more importantly, maintain excellence.

Vision Statement

• We continually exceed the expectations of all of our customer groups.
• We develop and nurture an environment which encourages continuous improvement in the service we deliver.
• We welcome creative approaches to the pursuit of excellence.
• We value the strength of decisions made collaboratively.
• We will not tolerate dishonesty, lack of candor, favoritism, or other unethical treatment of others.
• We will establish clear expectations for our customers to succeed, and endeavor to provide all associates with pathways to success.
• We value initiative, innovation, responsibility, ownership, stewardship, and risk-taking in the pursuit of excellence.

Protocol Support Customers

• Bayshore Ambulance San Mateo County, California
• Citrus County Sheriff’s Office Citrus County, Florida
• Escambia County Sheriff’s Office Escambia County, Florida
• Polk County Sheriff’s Office Polk County, Florida
• Cleveland County 911 Shelby County, North Carolina
• Lake Sumter EMS Lake County, Florida
• Oakland Fire Department Dispatch Alameda County, California
• Durham Emergency 911 Durham County, North Carolina
• Rancho Cucamango Fire Dept. San Bernardino County, California